They now use a rules-based loan-application system not only to approve or deny credit in near-real time but also to analyze customers profile so as to customize the final loan. The solution also allows the bank to simulate and create the optimal requirements for new loan products before launch, speeding time to market and maximizing revenue.
The new solution automates 90% of all loan decisions. Customer satisfaction and competitiveness have increased. It also provides full auditability and traceability of loan processes, helping with compliance in changing regulatory environment.
They now use case management to drive the progression of product subscriptions, giving full visibility on a process that was formerly mostly manual. Customer satisfaction has increased through the added insight they get into the case progression, and the overall time to closure has decreased significantly.
Moreover, the business has now very detailed data on the performance of the processes to leverage for continuous improvement.
Our early design consulting and later architecture/code reviews have made quite a difference for our clients.
We participated as guest or keynote speakers to a wide variety of industry events.
Our team accumulated field experience in many European countries, South Africa, Israel, and Turkey for the past 20 years.
Not all our work needs to be a more expensive, on-site assignment. We are happy to work remotely provided there is VPN access to your infrastructure.
While our best practices and frameworks could be a great leverage for your endeavour, starting from a clean slate is also a possibility when hiring us.
Hiring Arbitrium means working in confidence. We do no leverage confidential information. Only our aggregated experience gets accumulated into our practices and frameworks.